05-27-2021 09:28 PM
05-28-2021 12:23 PM
Good afternoon, MLB7,
Thank you for taking the time to reach out to us here on our community forums. Getting a new phone should be an exciting event so I can imagine wanting to get this phone up and running as quickly as possible. I would be glad to help you look further into this to see what options I may have to help.
Since you've already been able to get in touch with your local store I'd like to review your purchase. I will need to gather a few more details in order to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.
05-28-2021 06:03 PM
Hi there, MLB7,
I appreciate you following up with me. I sent you a private message about five hours ago though it doesn't appear to have been read. Since you been unable to locate that previous message I would be glad to send it again.
As a reminder you can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.
05-30-2021 09:29 AM
05-30-2021 01:57 PM
The Moderators here follow up via the method you made contact, i.e. Facebook if you reach out through Facebook, this forum if you reach out via this forum, etc. The reason they ask for other details is to verify your identity for your account safety, not to follow up.
I'm not sure what's going on with your account specifically, but I know most stores do hundreds of phones monthly and it's not a common issue at all. I've also purchased smart phones annually from Best Buy since 2008 without issue. Hopefully they can get to the bottom of it.