Best Buy Store Purchase

[Dee502]

I Preordered my Galaxy S22 Plus on 2/11/22. In store pick up was the available option and I STILL haven't gotten my pick up email. I've talked to both the CS phone number & the store.Both have told me my order status was waiting on inventory. The store has been far more helpful than the customer service number but still has limited information. I was told a few days ago 3 of the phones were waiting to be shipped to their store so I should receive it in a few days. Since then after my order just saying processing it changed to the delayed order email stating I should get it in a few days but there is a cancelation date as well. Anyone experiencing this? I really don't want them to cancel my order and really want my phone.

[Jack-BBY Social Media Specialist]

Hey there, Dee502,

Thanks for reaching out to us here on our forum. Purchasing a new phone should be an exciting experience, but that hasn’t been the case here. Experiencing a delay like this is certainly not ideal, and I too would be bringing this to attention.

I would be happy to take a closer look into your order and see how I may be able to help. To start, feel free to send me a private message with your full name, phone number, email and order number.

[Dee502]

Thanks I've sent a message

[Jack-BBY Social Media Specialist]

Got it! I will follow back up with you there shortly.

[Dee502]

Ok great, thanks