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New Member
Posts: 5
Registered: ‎03-29-2022

Samsung Galaxy S22 Plus delays

I Preordered my Galaxy S22 Plus on 2/11/22. In store pick up was the available option and I STILL haven't gotten my pick up email. I've talked to both the CS phone number & the store.Both have told me my order status was waiting on inventory. The store has been far more helpful than the customer service number but still has limited information. I was told a few days ago 3 of the phones were waiting to be shipped to their store so I should receive it in a few days. Since then after my order just saying processing it changed to the delayed order email stating I should get it in a few days but there is a cancelation date as well. Anyone experiencing this? I really don't want them to cancel my order and really want my phone.
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Posts: 45
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Kudos: 9
Solutions: 3
Registered: ‎08-05-2019

Re: Samsung Galaxy S22 Plus delays

Hey there, Dee502,

 

Thanks for reaching out to us here on our forum. Purchasing a new phone should be an exciting experience, but that hasn’t been the case here. Experiencing a delay like this is certainly not ideal, and I too would be bringing this to attention.

 

I would be happy to take a closer look into your order and see how I may be able to help. To start, feel free to send me a private message with your full name, phone number, email and order number.

Jack|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎03-29-2022

Re: Samsung Galaxy S22 Plus delays

Thanks I've sent a message
Posts: 45
Topics: 0
Kudos: 9
Solutions: 3
Registered: ‎08-05-2019

Re: Samsung Galaxy S22 Plus delays

Got it! I will follow back up with you there shortly.

Jack|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎03-29-2022

Re: Samsung Galaxy S22 Plus delays

Ok great, thanks