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Posts: 1
Registered: ‎11-13-2022

SLOW and DISAPPOINTING in-store checkout process

It took 4 screens and almost 10 minutes to check out. This will discourage me from buying at BB. Even the BB staff apologized.


I went into the store to buy a simple $50 ring light.  As I went to check out:

1. they asked if I wanted Maintenance agreement


2. a screen indicated since I was a Total Tech member, I needed to be aware if I had any questions on the purchase, it would cost me $9 ... AND I had to Accept  (This is the 1st time I have seen this ... it took 5 minutes of discussion and review with the staff, their supervisor and the manager)


3. then it asked if I wanted to donate


This is a frustrating and time consuming check-out  process ... you made a mistake going to this.


I am going to cancel my Total Tech (given I am reminded I get charged for questions) and I will buy basic electronics at a Target or Walmart.


Posts: 2,332
Topics: 217
Kudos: 150
Solutions: 80
Registered: ‎07-06-2009

Re: SLOW and DISAPPOINTING in-store checkout process

Hello, dlovasz2,


Welcome to our Best Buy Support Forum. I can understand having to go through extra steps during the check out of an item that you wanted, wouldn't be ideal, and could certainly make you reconsider your membership with us. 


To ensure that our customers do receive any necessary information about their purchase, there may be screens that are presented during the checkout process that need to be agreed to or declined. Presenting these screens during the checkout process requiring the acceptance or denial helps prevent any inconsistencies in our employees sharing this information for qualified purchases. 


I would like to look into this further with you and ensure that your feedback is fully documented on the corporate level. Can you please send me a private message with your full name, phone number, email address, and the Customer Service Pin Number from your store purchase receipt? To send me the private message, you can simply use the button in my signature below. 




Melissa|Senior Social Media Specialist | Best Buy® Corporate
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