Best Buy Store Purchase

[Solarius318]

i preordered 2 att s23 variants. In store at time of sale they guaranteed it would be in on Friday morning. I went in Friday evening and was told  "yours hasn't came in yet, you may have ordered it to late for today's shipments. At worse it will be here tomorrow (saturday)." It still says "This item has been delayed. We're working to get it to you within the next few days."
The email I got said if they can't fulfill it by March 3rd they'll just cancel the order. If they do that then I'll loose the upgraded bonus by pre-ordering.

[Caleb-BBY · Accepted solution]

Hi Solarius318,

Thanks for reaching out to us here on the Best Buy Forums. I certainly understand it can be disappointing when an order is delayed like this, especially when it's something you pre-ordered and are excited to receive, so I'm concerned to hear this. I'd be happy to take a look into your order and see what we can figure out. To get started, can you send me a private message that includes your full name, email address, and phone number? 

Best Regards,