Add Product

Search Results:

New Member
Posts: 2
Registered: ‎02-20-2023
Accepted Solution

S23 pre orrder issues

i preordered 2 att s23 variants. In store at time of sale they guaranteed it would be in on Friday morning. I went in Friday evening and was told  "yours hasn't came in yet, you may have ordered it to late for today's shipments. At worse it will be here tomorrow (saturday)." It still says "This item has been delayed. We're working to get it to you within the next few days."
The email I got said if they can't fulfill it by March 3rd they'll just cancel the order. If they do that then I'll loose the upgraded bonus by pre-ordering.

Social Media Specialist
Posts: 137
Registered: ‎05-07-2019

Re: S23 pre orrder issues

Hi Solarius318,


Thanks for reaching out to us here on the Best Buy Forums. I certainly understand it can be disappointing when an order is delayed like this, especially when it's something you pre-ordered and are excited to receive, so I'm concerned to hear this. I'd be happy to take a look into your order and see what we can figure out. To get started, can you send me a private message that includes your full name, email address, and phone number? 


Best Regards,

Caleb|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or