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New Member
Posts: 2
Registered: ‎03-07-2019

S10 preorder

I pre-ordered an Samsung S10 in store and have lost the printed paper I was given to redeem pre-order is there any way i can track down my order number? Or can i still pick up my order? 

Emerging Expert
Posts: 6,152
Registered: ‎02-25-2013

Re: S10 preorder

Log into your My Best Buy account and click the drop down menu under your name and select purchases.


You should see the pre-order in there with a order number.


You should also receive an email when it is available for pick up that you can print out and bring with. 


In any event just to make sure you should have the credit card you made the pre-order with and you photo id

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New Member
Posts: 2
Registered: ‎03-07-2019

Re: S10 preorder

There is nothing showing up there, and also it was a pre-order under my carrier so there was no charge the day i ordered it, so no credit card on file. 

Posts: 1,501
Topics: 4
Kudos: 142
Solutions: 84
Registered: ‎10-19-2017

Re: S10 preorder

Hey, kfhenderson09,


Thanks for the message. Congrats on the preorder. That looks like a pretty sweet phone! 


@bobberuchi gave some great insight! While the store should be able to look up that order number at the time of pick up, I'd be happy to take a look at your account and see if I can get it for you. To do so, I'd just ask that you send me a private message with the following:




-Phone Number





Luke|Social Media Specialist | Best Buy® Corporate
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