03-19-2019 01:40 PM
03-19-2019 01:51 PM
Hello, sweettea, and welcome to our online community!
Thank you for reaching out to us here on the Forums. Pre-ordering is a great option for popular items such as the Galaxy S10, and I'm sorry you haven't received your product yet. I can understand wanting answers after waiting two weeks without updates while rolling into a payment plan on the device you don't have yet.
I'm hoping I can provide you with some answers and do whatever I can to help in this situation. Can you please send me a Private Message including your full name, email, phone number, and order number so I can get started? You can find the blue option to message me to the right of my name, below.