03-05-2019 01:17 PM
I preordered the s10 plus on Friday and have still not received information about a date for pickup beyond an email saying it is not ready yet. I was wondering if I could get a date to expect. It also does not show up in my orders. It was the black s10 plus 1tb version through AT&T. My associate stated I would be given a release date after ordering but have not and I would really appreciate it as I am very excited.
03-05-2019 01:26 PM
Welcome to our community! Pre-ordering is a great way to ensure you get a highly sought after item like the Samsung Galaxy S10. Thank you for choosing Best Buy for your purchase. I understand not receiving an expected get it by date or an email confirmation for your purchase can be a tad concerning, I know I'd be a bit worried if I were in your shoes.
Can you please send me a private message with your full name, phone number, email address, and your order number? I’d be happy to share if any updates are available, at this time. I look forward to your reply on this matter. A private message can be drafted and sent to me by choosing the blue “Private Message” button in my signature.