03-15-2019 02:00 PM
03-15-2019 02:08 PM
03-15-2019 02:41 PM
Pre-ordering your phone is a great option to ensure you get one of these highly anticipated Samsung Galaxy S10+. Thank you for choosing Best Buy for your purchase. I understand how frustrating this could be not get a straight answer. I’d be happy to shed some light on this for you.
I promise you we are doing our best to get it to you as soon as possible and the good news is that more phones are already on the way. It’s possible that your local Best Buy hasn’t received their drop shipment yet for the day, or are in the process of confirming your device is among the ones delivered. Keeping an eye on your email for any updates regarding your order would be the best option available, at this time. Our Terms and Conditions shares if we reject, limit, or otherwise modify your order, we will attempt to notify you using the email address you provided to us.
03-15-2019 02:54 PM
03-15-2019 03:13 PM
Drop shipments can occur throughout the day, and as I had noted prior your local Best Buy would need verify that your device is among those included once one is received prior to sending an “It’s Ready” email. As shared here, all us with a -BBY after our names do work out of our Corporate Office. Delay dates articulated that are out a month are just a placeholder, so orders can progress without the risk of being cancelled or sparking additional errors that need to be resolved. We hope to fulfill your order within the seven days as mentioned in your email. Again, we highly recommend keeping an eye your email for any and all updates. Additionally, the current options for your order should be noted in the delay email you had initially received.
03-15-2019 03:27 PM
03-15-2019 03:47 PM
We highly recommend waiting for the “It’s Ready” email prior to heading to your local Best Buy. You’re welcome to review more about our Store Pickup process here.
03-15-2019 05:34 PM
03-15-2019 06:48 PM
Hi there, tylerkingphoto!
Mariah is currently out of the office, but I would be more than happy to take over addressing your concerns. As she stated earlier, those of us responding with -BBY next to our name are located here at our Corporate Headquarters so you are more than welcome to continue working with us regarding this purchase.
While I'm happy to hear you received an update on your order, I apologize that it was not the information you were hoping for. That said, we know how important this order is to you and are doing everything in our power to get it fulfilled quickly.
Using the "Private Message" option in my signature, can you please send over your full name, phone number, email and order number so I can look in to the order on our end?