03-15-2019 06:28 PM
03-16-2019 12:34 PM - edited 03-16-2019 12:37 PM
Thanks for registering with the Best Buy forums! This is certainly not the type of customer service we want any of our customer's to endure, and I apologize for any inconvenience this may have placed you in with your phone carrier company.
It would be my pleasure to look at your order so that I could share an update with you. Please send your full name, phone number, email address, and customer service PIN or order number from your purchase receipt.
Be sure to keep your personal information your own by clicking the blue button in my signature line below to send the information I'm asking for.
03-17-2019 10:14 AM
Good morning, Joncalonzo,
Hope to hear back from them soon so that I can provide an update on their preorder.