07-20-2020 08:44 PM
My husband has a brain tumor and sometimes has difficulty putting words together, and gets frustrated with himself when he can't think of the right words to say. He took his computer in to our local Best Buy to have the Geek Squad look at it. They told him that they couldn't do anything since it was a Facebook isssue and needed to be addressed through Facebook. At first he couldn't understand why the Geek Squad couldn't do anything, and then the manager became very rude to him, and he came home devastated. I called Best Buy to apologize for my husband, and told him that my husband sometimes has difficulty putting words together, due to his brain tumor. I apolgized for not being there with him, but I am disabled at the present. The manager was incredibly insensitive and rude to me on the phone, something that I felt was totally unprofessional. We have always purchase our computers and electronics from Best Buy, but after this experience we won't be shopping there anymore.
07-25-2020 03:00 PM
Good afternoon, RhondaAllisonSchilling,
I appreciate you taking the time to share yours and your husband’s recent experience with your local Best Buy. Whether shopping for some new technology, or getting assistance from our Geek Squad, we’re hopeful each of our customers will have a positive experience when visiting our stores, and it’s disappointing to hear we missed the mark during your husband’s recent visit.
We take any feedback we receive from our customers very seriously here at Best Buy, and I’d like to make sure we’re fully documenting your concerns here at our Corporate Headquarters so we can forward them to the appropriate leadership team for any coaching or training opportunites that may present themselves. If you could use the blue “Private Message” button in my signature to send me the following information:
Also, if you happen to have any names of the associates you or your husband spoke to, I would appreciate those as well. As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature to send me this information privately. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,