07-06-2019 07:05 AM
07-07-2019 10:36 AM
Thank you for connecting with us on the Best Buy Forums, although I wish we were meeting under a better circumstance. We take customer service very seriously, and based on your description of your interaction with the Blue Shirt at the Ahwatukee Best Buy, it does not sound like this was anywhere near what we would have wanted for any of our customers. I certainly wish things had gone much differently during your visit.
We’d be glad to look further into this, in effort to prevent something similar from happening in the future. If you are still in need of locating the product you had in mind, we can also see if we can help with that as well. Please feel free to send us a private message. You can do that by clicking the darker blue box next to my name below, and our team can continue to work with you there.