Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎09-06-2018

Rough In-Store Experience Upgrading Mobile Phones

Hello, I was hoping somebody could contact me regarding a rough experience I had when trying to upgrade three mobile phones for my family at a Best Buy store this week.

 

Long story short, I upgraded Verizon-locked Galaxy S7s to unlocked Galaxy S9s.  I did not realize the unlocked phones do not support WiFi Calling on Verizon, and it's a critical feature we need.  I returned the phones fine, but due to confusion about promos and problems my Best Buy rep. had with Verizon support, things took an excruciatingly long time and I ended-up not getting my promos that I was told I was eligble for.

 

 

New Member
Posts: 2
Registered: ‎09-06-2018

Re: Rough In-Store Experience Upgrading Mobile Phones

Really?  No response?  I see replies to other people's complaints posted after mine, but I get hosed out of $450.00 worth of promotions and I get crickets. Smiley Sad

Posts: 1,744
Topics: 48
Kudos: 227
Solutions: 86
Registered: ‎10-19-2017

Re: Rough In-Store Experience Upgrading Mobile Phones

Hello jmcelmeel,

 

Thank you for your patience as we’ve been trying to answer all of our customers in the order they originally reach out to us. It’s been busier than usual lately, so it’s been taking longer than we would like to get back to everyone.

 

This being said, thank you for taking the time to reach out to us on the Best Buy forum about your recent experience when upgrading your phones in store. For clarity, as you said you ended up returning the originally purchased Galaxy S9 phones due to their lack of Wi-Fi calling with Verizon, did you end up purchasing different phones? If that is the case, what phones did you purchase, and what promotions were you expecting? For me to look into your situation further I will also need a few more details:

 

  • Your full name
  • Your phone number
  • Your email address
  • Your customer service PIN (found near the bottom of your store receipt)

 

If you worked with a particular representative or manager while in the store, please also let me know who that was. You should be able to send the requested information privately by selecting the blue “private message” button in my signature below. I look forward to hearing back from you.

 

Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 8
Registered: ‎06-02-2019

Re: Rough In-Store Experience Upgrading Mobile Phones


@jmcelmeel wrote:

Hello, I was hoping somebody could contact me regarding a rough experience I had when trying to upgrade three mobile phones for my family at a Best Buy store this week.

 

Long story short, I upgraded Verizon-locked Galaxy S7s to unlocked Galaxy S9s.  I did not realize the unlocked phones do not support WiFi Calling on Verizon, and it's a critical feature we need.  I returned the phones fine, but due to confusion about promos and problems my Best Buy rep. had with Verizon support, things took an excruciatingly long time and I ended-up not getting my promos that I was told I was eligble for.

 

 


The Best Buy rep near me said that about the wifi calling, but at least for the Samsung Galaxy S10 line, it turns out to be untrue.  And others have had lots of luck with the google pixel line doing that.

 

In my case (Unlocked S10+ bought directly from Samsung), all I did was go to a Verizon store, have them push some buttons, and >poof< I had wifi calling.  Others did it with a phone call.

 

I don't know if it can work with the S9 or not.  It does seem to vary by phone model.