06-20-2019 11:09 PM
06-23-2019 04:46 PM
Thanks so much for joining us at the Best Buy Community forums. I’m sorry about the poor experience you had at our Roseville store.
I will be sure to document this in our corporate systems, and reach out to that store, as this isn’t at all the kind of service we want to provide. We need feedback like yours to improve the service we offer, so I really appreciate you sharing this with us.
I’m confident that you’ll have a much better experience if you give us another chance in the future.
If you have any concerns or if there’s anything else I can help out with, please let me know.
06-24-2019 10:46 AM
As promised, I reached out to the store to let them know about this. They would like to apologize to you about this and talk about it with you.
If that sounds good to you, please send in a private message by using the link in my signature. I’ll just need your name, email address, and phone number, to send them along to the store so they can contact you.