Best Buy Store Purchase

[Temrmm]

I went in the local store to get an item for our digital mixer at our church. I explained to the gentleman what I needed he showed me an item and told me it would work . Well our church is a 100 mile round trip to the store needless to say the item the clerk sold me was not correct well it was a few weeks before I could bring the item back which was $80.00 they refused to refund our money and offered a gift card . Even though it was the lack of knowledge on their fault . Apparently it is a 15 day return policy. You would think an exception would have been made in this case. I am a general manager at the store I work at and our store is always concerned about bad feedback. Most people today shop online and not local . Prime example why I should have just done that!!!!!

[Fey-BBY Social Media Specialist]

Hello, Temrmm!

Welcome to the Best Buy Forums! Thanks for posting with us, and for joining our online community.

I appreciate that you took the time to share your experience with us. I'm sorry to hear that the digital mixer that was recommended to you did not work out as originally expected. I can understand how that would be disappointing, especially provided the distance that you had traveled. We do our best to avoid disappointments in regards to our Return & Exchange Promise, which is why we have it posted on our receipts, at our stores, and on our website. I apologize if this information was somehow missed prior to your return visit to the store.

My understanding is that, in the event that an exception is provided to our Return & Exchange Promise, a store credit (gift card) will typically be provided. It is possible that the manager who assisted you would not have been able to provide you with a refund in a different form. I'm sorry for any disappointment that this caused you. Thank you for leaving your feedback in regards to this.

Regards,