05-18-2021 08:23 PM
05-18-2021 09:51 PM
That is correct. Best Buy can't issue a credit for an account that is no longer valid. So a gift card was issued. I don't think corporate could make an exception and issue you a check. This is standard on all businesses that accept debit and credit cards. You will just have to accept the store credit at ths time.
05-19-2021 10:31 AM
Good morning, Steve69,
Welcome to our forums. As it sounds like you’re aware, under most circumstances if you return one of your purchases with us, your refund should go back to your original form of payment, as outlined in the terms of our Return & Exchange Promise. If the debit card used is no longer active, or you closed your banking account between the time your purchase was made and the time you returned your purchase, the store would process your refund back to store credit.
With that said, I’d like to take a closer look into this return to make sure we’re exploring all options available, however, I’ll need a few pieces of information from you in order to do so. If you could use the blue “Private Message” button in my signature to send me:
As mentioned, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,
08-31-2021 10:16 PM
This topic has been moved to its own thread under the board Best Buy Store Purchase for further review.