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Posts: 1
Registered: ‎03-05-2019

Returns and exchange

I bought a unlocked phone on Saturday and wasn't ask for warranty so I didn't add warranty and on Monday I broke the screen by accident, is there something I can do about it like exchange or repair?
Posts: 874
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Registered: ‎10-19-2017

Re: Returns and exchange

Hey, Rauto19,


Typically, we would not be able to accept damaged items back according to our Return & Exchange Promise found here. I recommend pairing with the store directly to see if there are any repair options available. You can set up an appointment to speak to the Geek Squad here



Faith|Senior Social Media Specialist | Best Buy® Corporate
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