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New Member
Posts: 2
Registered: ‎10-20-2019

Returns Exchange

I bought a TV on sale had problems with sound I wanted to exchange it for same model i was told no problem but when checking out I was being charged more because the protection plan had gone up why should I pay more if when I bought it the price was less
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Posts: 1,362
Topics: 17
Kudos: 127
Solutions: 84
Registered: ‎10-03-2017

Re: Returns Exchange

Hello, Scrapy,

 

Thanks for reaching out!

 

Our Geek Squad protection plans are a great way to protect your electronics. That being said, the pricing of these plans is dependent on the price of the TV. The higher the price, the higher the protection plan will be. That being said, if the price of the TV was not changing, the price of the protection plan shouldn't have changed either. Did the store provide you with any information on this by any chance? I'm not quite sure what may have happened here but I'd love to see if I can help.

Dave|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-20-2019

Re: Returns Exchange

What happened was I bought a TV on sale it was not working properly so took it back for a even exchange but was told I would have to pay more because the protection plan had gone up I just wanted a even exchange for the same Tv
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Posts: 252
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Registered: ‎02-08-2019

Re: Returns Exchange

Hi there, Scrappy.

I hope you don’t mind that I’m stepping in to help, as my colleague David is unavailable.

It would only seem right that you weren’t charged more for the protection plan, for an even exchange of your television. But, if we can ask you to provide your full name, phone number, and an email address associated with your My Best Buy account in a private message, we’d be happy to investigate this for you.

 

To send that information discreetly to us, please click on the ‘Private Message’ button located to the far right of my signature.

 

Regards,

Wesley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!