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New Member
Posts: 2
Registered: ‎03-25-2019

Returning a new phone through verizon with trade in

I recently had switched over to the Samsung S10+ from an iPhone 7+ for the $300 trade in deal. I'm not liking the phone as much as I thought I would and want to return and get the XS Max. I was wondering when I return the phone, will I be able to take the money from the trade in of the 7 plus which was put towards this phone, to the xs max?
Posts: 296
Topics: 13
Kudos: 76
Solutions: 15
Registered: ‎11-23-2018

Re: Returning a new phone through verizon with trade in

Hello, zachmcc0103, and welcome to our online community!

 

Thank you for reaching out to us on the Forums. As someone who is pretty attached to their phone, I definitely understand the importance of having a device that you love and fits your needs. In addition, the trade-in deal you utilized is pretty sweet, and using the $300 on a XS Max return/exchange would depend on if you still have the gift card from the original trade-in or not.

 

If you do, and if you would be purchasing the XS Max on an installment billing plan, you would be charged taxes from the carrier at the time of purchase. The carrier will not accept Best Buy gift cards as a form of payment for these taxes. If you are instead purchasing the XS Max at full cost, you should be able to use this gift card towards the payment for this phone.

 

I'd also like to reiterate our return and exchange period for cell phones, which is 14 days from the day you received your device. More about our Return and Exchange Promise can be found here.

 

If you have any other questions or concerns please let me know! 

 

Hope this helps,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-25-2019

Re: Returning a new phone through verizon with trade in

I am actually paying for a verizon line monthly on it, and didn't out right buy the phone for its full price. They put the trade in ON a gift card but did not give us it because we used it right away to put it into the s10+ price to reduce to $700 to pay less monthly. Just to reassure myself, returning the samsung would put the iphone 7plus trade in value back onto a gift card which then I can use towards the xs max? and wouldn't get the $75 extra on the promotion deal correct? Thanks for the support!!
Posts: 296
Topics: 13
Kudos: 76
Solutions: 15
Registered: ‎11-23-2018

Re: Returning a new phone through verizon with trade in

In order to give you the best support in your situation, I'll have to look a bit further into your account and phone purchase.

 

Please send me a Private Message with your full name, email, phone number, and customer service PIN located at the bottom of your in-store receipt. You can find the blue option to message me to the right of my name, below.

 

Always happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!