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New Member
Posts: 4
Registered: ‎07-05-2016

Returned a phone that had a trade in at time of purchase and didn't receive gift card after return

Hello,

I recently returned a Z Flip 4 phone that I purchased through best buy under TMobile plan and as part of that transaction I traded in a phone. My understanding is that upon return of the Z Flip 4 I should have received a gift card for best buy valued at my trade in (since obviously the traded phone is gone now). However I didn't receive anything and nothing on my receipt shows anything about the trade in and now I'm worried. The store assured me that the funds would go back to my credit card however that's not what the policy states and now I'm worried the money is gone along with my old phone. Could someone please help?
New Member
Posts: 4
Registered: ‎07-05-2016

Re: Returned a phone that had a trade in at time of purchase and didn't receive gift card after retu

Hello, could someone please post a reply? I never received the credit on my credit card as stated would be the case
Posts: 138
Topics: 3
Kudos: 9
Solutions: 6
Registered: ‎01-17-2020

Re: Returned a phone that had a trade in at time of purchase and didn't receive gift card after retu

Hi there, marffeus, 

Thank you for reaching out to us here on our Forums page regarding your return. I'd love to take a closer look at this with you. To do so, can you please send us a Private Message verifying your full name, email, phone number, and order number? 

 

Thank you! 

Duncan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 138
Topics: 3
Kudos: 9
Solutions: 6
Registered: ‎01-17-2020

Re: Returned a phone that had a trade in at time of purchase and didn't receive gift card after retu

I appreciate your update here. What was the amount meant to be on the gift card? 

 

Thank you!

Duncan

Social Media Specialist

Best Buy Corporate 

Duncan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎02-27-2010

Re: Returned a phone that had a trade in at time of purchase and didn't receive gift card after retu

How did it end up working out for you?