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Posts: 1
Registered: ‎06-25-2019

Return

So I did a return at best buy for an oculus quest that I ordered but when I first made the order I found out a week later I could get it shipped faster then the orginal date so what they had to do was put it on a gift card instead of me saying for the money to come back on my card well I got it and I didnt like it so on the 21s i returned to well they charged me for it 307.77 and wiped my account then the next day added the 307.77 back and also 96.23 back but it still says that 307.77 is pending on my account so what I'm wondering is if it's going to give me my money back because I had over 300 before the return and then it put back on the money from the return but not the money it took out of my account after the return
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Posts: 2,595
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Registered: ‎10-19-2017

Re: Return

Hello, Boomxrook,

 

Welcome to the Best Buy Forums!!

 

I appreciate you taking the time to join and write us about your order. Our Returns & Exchange Promise is meant to be simple and convenient to use. I understand where you’re coming from, as it’s never pleasant to find out your refund is not fully on your card. I’m here to help where I can.

 

I’m happy to look into this further for you. Please, private message me with your order number or Customer Service PIN, full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the “Private Message” button next to my signature. Let me know if you have any other questions.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
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