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New Member
Posts: 1
Registered: ‎11-21-2020

Greetings,

 

I was wondering If I could make a return on a TV I bought. Problem is, I dont have the packaging to repackage it and make the return. Am I able to buy the packaging or is there another way around this?  I still maintain everything the product came with including manuels. Anyways, Thank you!

 

 

Sincerely, David

 

Best Buy Employee
Posts: 2,644
Registered: ‎01-09-2015

Re: Return

You would not need the packaging when returning it to a local Best Buy store, the original packaging is not needed.  There is a big caveat to this though....you need to do everything within your power to safely transport it back to make that return.  Any damage to the television will likely disqualify it from being returned.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 11,663
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Registered: ‎11-10-2008

Re: Return


@DavidCiola wrote:

Greetings,

 

I was wondering If I could make a return on a TV I bought. Problem is, I dont have the packaging to repackage it and make the return. Am I able to buy the packaging or is there another way around this?  I still maintain everything the product came with including manuels. Anyways, Thank you!

 

 

Sincerely, David

 


What jdogg says. Returns without the packaging happens all the time but not often as one would think but it does happen! Remember if your TV had an promo items to return it otherwise its deducted from the return Smiley Happy

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit https://www.bestbuy.com/support for support or dial 1-888-BEST-BUY for further assistance.