06-25-2019 12:14 AM
06-26-2019 09:15 AM
Welcome to the Best Buy Forums!!
I appreciate you taking the time to join and write us about your order. Our Returns & Exchange Promise is meant to be simple and convenient to use. I understand where you’re coming from, as it’s never pleasant to find out your refund is not fully on your card. I’m here to help where I can.
I’m happy to look into this further for you. Please, private message me with your order number or Customer Service PIN, full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the “Private Message” button next to my signature. Let me know if you have any other questions.