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Posts: 1
Registered: ‎03-11-2021

Return without reciept

Hi my mom purchased beat solo pro as a gift. She can’t find the reciept and doesn’t give phone number for in store purchases. Is there any way to return for a gift card?
Valued Contributor
Posts: 2,237
Registered: ‎02-07-2011

Re: Return without reciept

It's up to the store manager. It would also be for the lowest sale price without tax if he approves it.
Posts: 4,675
Topics: 50
Kudos: 505
Solutions: 284
Registered: ‎11-29-2016

Re: Return without reciept

Hey, teswanson,


Welcome to our forums, and thank you for posting your question!  I can’t tell you how many receipts I’ve lost over the years, to the point that I’ve started to think they develop a mind of their own as soon as they hit my pocket. 


Enough about my receipt woes, let’s answer your question, shall we?  In short, we may be able to track down the receipt for the purchase you’re referring to, however, because it sounds like the purchase was made by your mom, we’ll need to speak with her in order to get her a copy of her receipt, in accordance with our Privacy Policy.


If your mom would like to create her own account here on our Support Forums, she’s welcome to use the blue “Private Message” button in my signature to send me:


  • Her first and last name
  • Her phone number
  • Her email address
  • Her My Best Buy Member ID (if she has one)
  • What product(s) are/were purchased
  • The rough total amount spent on the receipt, including tax
  • Form of payment
  • Date of purchase
  • Store location


To send me this information privately, she’ll just need to utilize the blue “Private Message” button in my signature, and I’ll be more than happy to help!




How Do I Get a Copy of My Receipt?

SeanM|Social Media Specialist | Best Buy® Corporate
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