04-13-2019 11:56 AM
Welcome to our Best Buy Forum community! We're always happy to help, so I'm glad you shared your question with us.
According to our Return & Exchange Promise, we will provide store credit for the purchase price of a gift. Since you don't have the receipt, that can make it a little more tricky, but a store manger should be able to make it work.
I recommend working with a manger at your local store so they can assist you with this return. Please don't hesitate to reach out to us if you need additional help after working with the store.