01-10-2020 12:33 AM
01-11-2020 05:10 PM
Hi there, ktgerrr,
Welcome to our community forums. It's been quite a long time since I purchased a TV so I know I would my new one to be perfect as well. Typically if a product is replaced by the manufacturer we would be unable to process a return or exchange but I'd like to make sure we explore all possible options. Can you please send me a private message including your:
Customer service PIN (located at bottom of receipt)
You can send me a private message by clicking the blue button at the bottom of my post. I look forward to hearing back from you.