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New Member
Posts: 4
Registered: ‎11-10-2022

Return to Sender Requested

[ Edited ]

I have had several of my orders that were paid in full be returned at the request of Best Buy. The orders were placed in store or online but all payment was accepted.

 

I conctacted UPS and they told me that Best Buy intercepted the order and had it returned.

 

I want to know why my orders we returned to Best Buy. I did not make the request and payment was accepted and the orders were already on their way.

 

My credit cards and shipping address match 100% so there is no issue with the delivery address. Email address and phone with my credit card are connected. Everything is ok with my account.

 

I know that the packages are at the main hub for the UPS. I have spoken with the UPS supervisor and I saw that there is no damage to the orders.There is no reason that a return reqest initiated by BestBuy should have occured.

 

I have a case number: {removed per forum guidelines} in which the representative still can not provide a reason for the returns. I have spoken to over 6 customer support people and none of them can give a good reason and many just continued to transfer me. I have spent almost 3 hours on the phone with no resolution or reason.

 

 

Posts: 131
Topics: 2
Kudos: 23
Solutions: 11
Registered: ‎11-24-2021

Re: Return to Sender Requested

Hi, IZZETKAPUCUOGLU,

 

Welcome to the Best Buy Forums.

 

I would also be frustrated if my orders were not making it to their destination. You did mention that you spoke with our phone representatives, and I should be able to look into those cases as well. Can you send a Private Message with the information below so that I can look up your My Best Buy account? I would be happy to look into this further for you! You should be able to send a Private Message by clicking the button to the right of my signature below.

 

Name

E-mail Address

Phone Number

Josh|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎11-10-2022

Re: Return to Sender Requested

I shared the private message to you. I a waiting for a response from you. I spent over $68,000. I want my issue fixed immediately as when I look online, it shows that the computes are now out of stock. I want a replacemetn and my order completed as purchased. If a replacment is not possible, I want an equal or better computer to replace the ones that are no longer in stock. 

Posts: 131
Topics: 2
Kudos: 23
Solutions: 11
Registered: ‎11-24-2021

Re: Return to Sender Requested

I did receive your message and I will continue to work with you there!

Josh|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎11-10-2022

Re: Return to Sender Requested

I shared the 2 times private message . Please comfirm the private messeage are you recivered . 

If you are not recivered i will share the one more times.

Posts: 131
Topics: 2
Kudos: 23
Solutions: 11
Registered: ‎11-24-2021

Re: Return to Sender Requested

I have received all of your messages, and have responded as well!

Josh|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎11-10-2022

Re: Return to Sender Requested

I do not understand why you have banned my account. This is the first time I have used this account. You made this decision without even giving me an opportunity to respond.

You closed my account and banned me from any online shopping when I don’t understand what I have done.

I went to the store and purchased the computers. Not one person told me I was doing anything wrong or denied my purchase. I paid for everything in full and there is no issue with my payments. I did what any other customer does in store. I asked for help and placed orders in the store. I do not see what the issue is if one of your staff members was able to place the order.

I want my account opened for use. I want the option to shop online or in store. How do I get my account opened again? I feel that your decision is very unfair and I was not given any opportunity to discuss this or help to understand. Sending me a web link does not explain or help, when I am unclear as to what the issue is.

If there was an issue or problem when I placed my order in store with the help of an associate, then someone should have said something to me. Not take my money. Not place my order. Not ship my purchase. And then have it all canceled and returned while it is in the process of being delivered.

The UPS driver was at my office this morning dropping off the items that I had purchased. To my shock he then took them back and told me he could not deliver them.

I don’t know how you would feel if you were treated this way, but I certainly know how I feel about being treated this way.

Forcing me to only purchase in store is unfair. No one else has that kind of treatment done to them.

I want to work with you to have this cleared up so I may continue to use my account for future purchases.