Best Buy Store Purchase

[aschloesser]

I sent back a sound bar a couple of days after I received it on 12/24/21. It said return received on 1/5/22 but then on 2/24/22 I got it back in the mail. It came with a letter saying the serial didn't match the one delivered to me. 

The serial number on the box that has MY DELIEVERY ADDRESS from roadie matches the one on the bar. 
I don't know what to do.

I've tried contacting chat on 2/24/22 who said they'd escalate my return but never heard back. I contacted them again today 3/20/22 cause I never heard back but they said that the serial number didn't match and my return  had been sent back. I asked for an email to send pictures and they said no email.

How do I get my money back? Its been three months since I've started the return process and no one has been helpful. 

[Phoenix-BBY Retired: Social Media Specialist]

Hello, aschloesser, 

Thanks for reaching out to us on Best Buy Forums. As someone who keeps a close eye on my finances, I can understand wanting to ensure that you are able to receive a refund for a product you no longer wish to keep. I would be happy to look into this further for you. In order to begin, please send a private message via the blue button to the right of my name including your full name, phone number, and email address.

Regards,