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New Member
Posts: 1
Registered: ‎01-19-2023

Return outside return window

Hi,

I tried to return a laptop but got turned away at the Best Buy store since it was 2 days outside of the return window. I was sick during the week of the return deadline and with the rainy weather recently, I just could not bring the laptop to the store in time. The laptop got stutters and the the fan got so noisy while running anything heavy. Turning off the fans just throttled the performance. We have a newborn baby and the noise annoyed my family quite a bit. It was so stressful for me being stuck with the laptop right now even though it's still in good and clean condition (only bought it near 2022 Christmas).

Social Media Specialist
Posts: 144
Registered: ‎12-29-2021

Re: Return outside return window

Hello, Tnt304. 

 

Thank you for reaching out to us on the Best Buy Forums today. I can understand how you are feeling about this return. I would love to see what I can do to help you today. To get started, can you please send me a private message with your full name, phone number, and email? Also, can you please send me the receipt customer service pin at the bottom of your receipt. 

 

Thank you! 

Bryant|Social Media Specialist | Best Buy® Corporate
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