Add Product

Search Results:

New Member
Posts: 1
Registered: ‎06-25-2018

Return opened headphones?

After debating weather to buy the powerbeats3 or the beats x (I had the powerbeats2, but wanted to try the new beats x) I bought a pair of beats x today and after giving them a try I found that the longer wires around my neck where annoying and I preferred the powerbeats design better, is it possible to return the already opened headphones? And exchange them for powerbeats3? While obviously paying for the remainder cost of the 3s
Posts: 1,328
Topics: 15
Kudos: 129
Solutions: 82
Registered: ‎10-03-2017

Re: Return opened headphones?

Hello Polkhg, 


One of the best benefits of shopping with us is our flexible return and exchange policy. That said, as long as the packaging and all included accessories are still present, you have the ability to visit your local store and request an exchange. Please keep in mind that this only applies if you're still within the 15 day return policy (or 30/45 respectively if your My Best Buy account is in Elite or Elite Plus status). They will then process the exchange and inform you of any balance remaining that needs to be covered should there be a price difference. 


Please let me know should you have any other questions!



Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎03-09-2019

Re: Return opened headphones?

Well, I just tried returning a set of headphones today, even with all the protective plastic and still stickers on. I didn't like the way it felt once in my head and the sound was not what I hoped.

But when I went to the store to return them I couldn't because they were headphones... something to do with sanitization. They ended up giving me store credit instead which I'm not happy with.