03-27-2021 01:18 PM
03-28-2021 04:41 PM
Hey, Rwd, and welcome to our online community!
Thank you for posting on our forum. I know how important it is to have fast internet in your home, and I wish the Google Nest you purchased would have worked out for you. I can understand wanting to look into an exchange or return option in this case, and I'm happy to share more about that window and policy.
Your return and exchange time period begins the day you receive your product. For Core members, you have 15 days to do so with most products, while Elite have 30 days, and Elite Plus have 45 days. More about our policy can be found here.
If you have any additional questions or concerns please feel free to follow up in a private message to me. You can find that blue option to the right of my name below.
All the best,