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Regular Member
Posts: 31
Registered: ‎10-22-2011

Return for credit or exchange for another item

It’s brand new and hasn’t been opened. It’s a Switch Pro controller. Can I exchange it for a game or does the refund to my card have to happen?
Posts: 2,719
Topics: 32
Kudos: 98
Solutions: 134
Registered: ‎10-19-2017

Re: Return for credit or exchange for another item

Hello snackeyg,

 

Hope all is well with you!

 

Generally, we will reimburse you for the item you’re returning in the same way you paid for them. Per our Return & Exchange Promise, we will exchange it for the same item. You will need to return it, then purchase the game you’d like. Let me know if you have any other questions.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 31
Registered: ‎10-22-2011

Re: Return for credit or exchange for another item

That seems pretty silly. Guess I’ll just keep it then.
Posts: 2,719
Topics: 32
Kudos: 98
Solutions: 134
Registered: ‎10-19-2017

Re: Return for credit or exchange for another item

Gotcha, snackeyg! Let us know if you have any other questions.

 

Thanks again for writing us!

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Regular Member
Posts: 31
Registered: ‎10-22-2011

Re: Return for credit or exchange for another item

The store actually let me do credit. So it all worked out. Thanks anyway.
Posts: 2,719
Topics: 32
Kudos: 98
Solutions: 134
Registered: ‎10-19-2017

Re: Return for credit or exchange for another item

That is awesome news, snackeyg! Happy it all worked out for you!

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!