Best Buy Store Purchase

[snackeyg]

It’s brand new and hasn’t been opened. It’s a Switch Pro controller. Can I exchange it for a game or does the refund to my card have to happen?

[Deysha-BBY Social Media Specialist]

Hello snackeyg,

Hope all is well with you!

Generally, we will reimburse you for the item you’re returning in the same way you paid for them. Per our Return & Exchange Promise, we will exchange it for the same item. You will need to return it, then purchase the game you’d like. Let me know if you have any other questions.

Regards,

[snackeyg]

That seems pretty silly. Guess I’ll just keep it then.

[Deysha-BBY Social Media Specialist]

Gotcha, snackeyg! Let us know if you have any other questions.

Thanks again for writing us!

[snackeyg]

The store actually let me do credit. So it all worked out. Thanks anyway.

[Deysha-BBY Social Media Specialist]

That is awesome news, snackeyg! Happy it all worked out for you!