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Posts: 1
Registered: ‎03-29-2021

Return deposit Disappeared

So on March 18, 2021 I purchased a computer and a laptop. On March 25 or 26 I returned the laptop UNOPENED. The in store return went soomth and the same day my account showed the pending return. NOW HOWEVER A FEW DAY LATER, THE PENDING IS GONE. 992.00 PUFF gone noone can find it. Not the bank and not best buy, but it was there and now it's now. I have receipts to show purchased and return, but neither end can find of see my 992.00 dollars.

Has anyone else experienced this and what do I do now?????
Posts: 5,177
Topics: 55
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Registered: ‎11-29-2016

Re: Return deposit Disappeared

Good afternoon, J60478,


Welcome to our forums.  Whether it's $9 or $992, I completely understand why you'd want to make sure the funds linked to your recent return with us are sent back to your account successfully.  It sounds like there may be some confusion regarding the status of the $992 you're referring to, so I'll be happy to take a closer look into this transaction, and offer any additional assistance I can.


For me to review this return further, I'll just need a few pieces of additional information from you.  Most of what I'll need is sensitive information we'll want to keep out of the public view of our Support Forums, so I'll ask that you use the blue "Private Message" button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address
  • The "Customer Service PIN" from the bottom of your receipt

As mentioned, be sure to use the blue "Private Message" button in my signature to keep your private information out of the public view of our Support Forums, and if you're accessing our site on a mobile device, you may need to switch to "Full" or "Desktop" view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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Posts: 18,491
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Registered: ‎09-29-2008

Re: Return deposit Disappeared