02-26-2019 01:59 PM
02-26-2019 02:30 PM
Thanks for joining us at the Best Buy Community forums. I hope that your wife and child are doing better now.
Under our Return & Exchange Promise, it sounds like that vacuum robot would be well outside of the return period, and thus not returnable. That said, I’d be happy to review this for you and to see if we have any options here. I can’t promise any specific result, but I’d like to check.
Please send me a private message, through the link in my signature, with your name, email address, phone number, and the customer service PIN from the bottom of your receipt.