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Posts: 1
Registered: ‎06-30-2019

Return Warning

[ Edited ]



Today I recieved a very unfortunate surprise when I returned an item to my local Best Buy and was told a warning has been placed on me that if I make another return I will be banned from making returns for the next year plus. I believe this is a mistake due to a recent unfortunate series of returns I had to make as I purchased an iPad Pro and had to make a series of returns in a few days due to a recuring factory defect, not an issue I caused, that was present on several devices in a row (even the Best Buy employees confirmed it was a known issue at the point of purchase). Now, after purchasing a kindle, exchanging it for a different one, and finally deciding the device was just not for me and taking it back to Best Buy, I was placed on this "warning list". I truly believe this is a mistake, as, other than this unfortunate series of returns I had to make with the iPad devices, I only make returns when necessary and never return devices that are not in brand new condition or are missing any parts. I requested a return activity report from the Retail Equation, but they were pretty much no help at all. I really value having Best Buy as a place to shop for all sorts of things, and this sort of restriction would certainly prevent me from being able to shop there for a long while. Thank you.


- Ben {removed per forum guidelines}

Posts: 7,580
Topics: 317
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Registered: ‎09-29-2008

Re: Return Warning

Hi, BenG703,


Welcome to Best Buy’s online community. It is great to learn that you choose Best Buy for all your electronic needs. I can understand that technology cannot always fit our lifestyle, or that you find it defective within the Return and Exchange time frame, and you seek to replace it.


While I would not be able to guarantee a different outcome, I would be happy to get your account details over to a specialist for further review. If this is something that you would be interested in, please send me a Private Message with the following information:


  • Full Name
  • Email Address
  • Phone Number
  • TRE Warning or Denial ID 

To send me a message, log into the forum, and select Private Message from my signature bar.



Karina|Social Media Specialist | Best Buy® Corporate
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