02-09-2019 11:25 PM
I went to our local Best Buy store last night to return 1 item I purchased online. I received the return warning and I asked the associate why. All he would say is, "well I guess you buy too many items and return it, all you can do is call the number on this receipt." However, Your website clearly states, "If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair". And, I have never returned anything to the store without a receipt.
When I called the 800 number, the person there was no help at all. It will be greatly helpful for me if someone at BBY could look into this further for me,
02-11-2019 09:12 AM
Thanks for reconnecting with us, here on the Best Buy Forums.
We do our best to facilitate returns and exchanges for our customers that fall within our Return & Exchange Promise. As the "Other Important Information" of our Return & Exchange Promise mentions, there may be exceptionally rare instances where our stores may be unable to accept a return or exchange within the return and exchange period. I apologize for any disappointment that this caused you.
Over the last five years, Best Buy’s transformation has been focused on the customer experience. We have a return policy and process in place that does work. Sometimes an extremely small percentage of all the returns we process may be reviewed incorrectly by our systems, and we are continuously working to better this process. I apologize if you were affected by a warning or denial and would like to take the time to research your case further. To get started, please send me a Private Message with the following information:
-Warning or denial ID (typically ends in -BBY)
You can find a link to send a Private Message in my signature.