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New Member
Posts: 1
Registered: ‎07-01-2019

Return Warning/Denial

I tried to make a return and rebuy today (forgot I had a gift card) and was given a warning that I wouldn’t be able to do future returns. It printed a piece of paper and I called the number on it, but there was of no help in telling me why or what this means. Can someone please reach out to me so I can get this taken care of?

Posts: 11,534
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Registered: ‎01-03-2013

Re: Return Warning/Denial

Hello, Kharn06, 

 

Welcome to the forum, and thank you for sharing your experience today! Having a gift card to redeem is always exciting. I would probably have looked to reprocess my purchase with the gift card too if I remembered I had one after the fact. It sounds like this experience definitely didn't go as you expected though, and I would be delighted to look further into this. Please see that I am sending you a private message to gather some additional information. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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