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Posts: 1
Registered: ‎04-01-2019

Return Warned

I purchased my whole system from Best Buy back in 2011.

I spent thousands of dollars buying quality items including  Sony Bravia TV, Panasonic Bluray, Denon receiver, Logitech remote, Bose surround speakers.

I have purchased cell phones, and computers from Best Buy.

The point is, Best Buy has been my go to store for all electronics.


And recently I decided to upgrade all of my home theater.

I purchased a Sony XBR55A8F to start.

However, the VESA mounting pattern on the back of the television would not work with my TV mount on the wall.

So I was forced to find the next Sony television that would work.

I exchanged for the Sony XBR55X900F which matched my TV mount.


When I went to complete the exchange, the sales associate told me that there was a “Return Warning” on my account.

And that I may not be able to return or exchange anything in the future. He told me to call the number on the ticket for further information.

I called the number 1-888-224-1920 and gave them my transaction ID.

The representative that I talked to said I could not exchange or return any purchases for the next 365 days.


I have a big issue with that.

Why has my account been flagged as such? He would not give me a reason.

Only thing he said was "we do a lot of accounts like that. It's no big deal."

Well, it's a big deal with me.

If this is the case then my business would be best served elsewhere.

I still have the television in the box waiting for my bonus room to be completed painting.

I will just return this one last time and head 1 mile down the road to XX Express.

They have all of the items I am looking to purchase and for the same price.

I had originally just preferred Best Buy, for decades and never been treated like this.

Not a good idea Best Buy when your competition has the same items for the same price.

Posts: 1,037
Topics: 56
Kudos: 263
Solutions: 62
Registered: ‎11-30-2015

Re: Return Warned

Greetings, wado66,

Welcome to our online community, here on the Best Buy Forums.

Being able to place a return or exchange is a great benefit of shopping with Best Buy. I'm sorry to hear that you may be unable to place future returns with us. We would be happy to have your account reviewed by a specialist. If this is something you would be interested in, please send a Private Message with the following information.

  • Full name
  • Email address
  • Phone number
  • Warning or denial ID (this is a number that typically ends in -bby and will be included on the printed notice you received)

You can find a link to send a Private Message in my signature. I look forward to hearing from you.



Fey|Social Media Specialist | Best Buy® Corporate
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