09-15-2018 03:08 PM
09-20-2018 03:22 PM
Welcome to our forums. We certainly hope our customers will get more use out of their products than it sounds like you were able to get out of the portable charger you purchased with us, so I’m sorry to hear that wasn’t your experience.
As it sounds like you’re aware, we currently offer our customers a 15-day return/exchange period for most products we carry, with 30 and 45-day timeframes offered to our My Best Buy™ Elite and Elite Plus members respectively. This is outlined in our Return & Exchange Promise, which you can see here. Any exceptions outside of this policy will be offered in the form of a gift card, and I apologize if this has only added to your frustration.
With that said, I truly appreciate your feedback, as we’re constantly looking to improve the experience we’re able to provide our customers.
|SeanM|Social Media Specialist | Best Buy® Corporate|
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09-23-2018 08:18 PM
09-23-2018 09:31 PM
I have received your response, however feel that a 15 day return policy without any ability to deviate from impedes the store’s ability to provide customer service while limiting the customer’s experience. I did receive a gift card, however, I just wanted my money back since the product was defective and unusable. Thsinpolicy seriousky needs to be re-evaluated to make more customer friendly. For those who travel or are just simply busy, only allowing 15 days to return a product does not show quality customer service. I will not be providing any further business to Best Buy if I can avoid if.
While I understand your frustration with the return policy, I don't think that return policies set by various retailers are taking into consideration the special circumstances that you are mentioning with not having time to open the items.
What kind of item did you buy? I find that many top brand names out on the market have excellent customer service through social media and can remedy a defective item quicker than you can think of it but many choose to return to the store.
But the return and exchange policy is there for a reason and you got an exception made to the rules. There are some other customers out there who may not have gotten an exception so consider yourself lucky in this instance.
09-24-2018 06:21 AM