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Posts: 1
Registered: ‎11-14-2013
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Return Outside Window

In late January, my 19 year old daughter tried to return a MacBook lPro aptop case she received as a Christmas gift from her Uncle. My daughter went to the Best Buy store in Ames Iowa to exchange the item but was rejected because the return date was outside the 15 day window. Seriously, 15 days for a laptop case, especially one purchased during the Christmas season from an out of town relative? I don't understand how that policy is competitive in today's retail world. Granted my daughter was far delayed in trying to exchange and in hindsight, her approach of waiting for a case that fit her laptop to be in stock was the wrong approach.


Now my daughter is left with a $40 MacBook Pro case that is of no use...and her laptop remains unprotected without a case. All she wants to do is exchange the case.


I'd appreciate any help or guidance you can provide on a practical solution to resolve this problem. Thank you!

Posts: 4,725
Topics: 50
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Registered: ‎11-29-2016

Re: Return Outside Window

Greetings, tmaldi,


Welcome to our forums!  I upgraded my laptop just a little over a year ago now, and completely understand how important it is to have a case that not only protects your laptop, but is one that will fit your other needs as well.  It certainly doesn’t do anyone any good to have a laptop case that doesn’t the laptop it’s expected to protect.


As it sounds like you’re aware, our Return & Exchange Promise offers our customers the ability to return or exchange most of their purchases or gifts to us within 15 days, should they find the item doesn’t fit their needs.  Although this timeframe is extended during the holiday season, I’m sorry to hear you’ve found yourself outside of the return/exchange window for this laptop case.


While I can’t guarantee a particular outcome at this time, I’d like to look into this matter further, and offer any additional assistance I can.  For me to do so, I’ll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • The “Customer Service PIN” from the bottom of the receipt (if available)


As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send me this information privately.  If you’re accessing our site on a mobile device, you may need to switch to “Desktop” or “Full” view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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