Best Buy Store Purchase

[Mewnyan]

I had wanted to return a motherboard to best buy that I had bought but learned that I could not get a refund or exchange for it due to the package being open. But if i had gone to frys they would easily give me a refund of exchange woth no problem.

[hockeycanuckjc Valued Expert]

I am not sure if a motherboard would be considered a consumable item but I did not see that anywhere in the return policy that you can't return a motherboard. 

[jdogg836]

I’m in agreement, item should be returnable unless it was damaged or you were denied the return based on return history.

[Austin-BBY Social Media Specialist]

Hey, Mewnyan,

Welcome to our forums! It sounds like there may have been some confusion around our Return & Exchange Promise. We would love to clarify whatever we are able! 

As two of our users have already mentioned, this sounds not generally accurate for our Best Buy USA Return & Exchange Promise. If this is Best Buy Canada, it may be different. We would love to get more details. Would you be able to send us a Private Message with more information? Please be sure to include the full name, email address, and phone number associated with your My Best Buy Account.