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Posts: 1
Registered: ‎04-07-2019

Return Motherboard

I had wanted to return a motherboard to best buy that I had bought but learned that I could not get a refund or exchange for it due to the package being open. But if i had gone to frys they would easily give me a refund of exchange woth no problem.
Posts: 9,301
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Registered: ‎11-10-2008

Re: Return Motherboard

I am not sure if a motherboard would be considered a consumable item but I did not see that anywhere in the return policy that you can't return a motherboard. 

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Best Buy Employee
Posts: 2,169
Registered: ‎01-09-2015

Re: Return Motherboard

I’m in agreement, item should be returnable unless it was damaged or you were denied the return based on return history.
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Registered: ‎07-23-2018

Re: Return Motherboard

Hey, Mewnyan,


Welcome to our forums! It sounds like there may have been some confusion around our Return & Exchange Promise. We would love to clarify whatever we are able! 


As two of our users have already mentioned, this sounds not generally accurate for our Best Buy USA Return & Exchange Promise. If this is Best Buy Canada, it may be different. We would love to get more details. Would you be able to send us a Private Message with more information? Please be sure to include the full name, email address, and phone number associated with your My Best Buy Account. 

Austin|Social Media Specialist | Best Buy® Corporate
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