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New Member
Posts: 2
Registered: ‎06-25-2019

Return Denied

Hi, I have recently been denied a return which is outrageous given that I run a hotel and that we need supplies from best buy that does not always work. I have called both the support number and best buy themselves to no avail this is simply ridiculous and I would love to get this resolved as quickly as possible.

Posts: 562
Topics: 22
Kudos: 174
Solutions: 37
Registered: ‎11-30-2015

Re: Return Denied

Hi, khushal11patel,

 

Welcome to the Best Buy Forums. 

 

While we would not typically expect purchases or returns for a business to be processed at our local stores, I can understand the need to make an occasional return, particularly if something is defective. Can you tell me a little bit more about the item you are looking to return, and the reason why your return was denied? Did you receive a printed notice from the register denying future returns?

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-25-2019

Re: Return Denied

Hi yes, I was trying to return an insignia cable because I tried to hook it up with the printer but it was not working so I found another way to do it. After that, I no longer had any need for the cable itself so I tried to return it. They did not give me a reason as to why it was denied though I did get a printed notice from the register denying the return. Also could you please tell me about how we would buy things through best buy for business usage.

Posts: 11,531
Topics: 147
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Blog Posts: 21
Solutions: 549
Registered: ‎01-03-2013

Re: Return Denied

Hello, khushal11patel, 

 

Thank you for following up. Please know I would like to look further into this with you, so I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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