06-18-2019 05:26 PM
06-22-2019 02:53 PM
Thanks for joining our online community, and for taking the time to share your experience with us.
Many customers can find a sense of security when shopping with Best Buy due to our Return & Exchange Promise. I can understand how being denied your request to place a return would make you feel differently about shopping with us. Can you tell me a little bit more about why your return was denied? Did you receive a printed notice denying your return? Were you informed by an associate that your return was out of policy?
06-25-2019 03:07 PM
06-26-2019 04:02 PM
Your concern is a priority to us, at the moment Fey is not available, and I will be happy to address your questions. Not being able to exchange or return a product that is not working can be frustrating, and our team will be happy to continue supporting your concern. Can you please send me a private message with your name, email address, receipt number, and phone number? To send us a message, log into the forum, and select Private Message from my signature bar.