Best Buy Store Purchase

[Jjlive168]

I went in today to return a tablet I thought my son needed for school but soon realized that it was my mistake and he didn't need it. When I went in today to return the tablet I was Denied I only returned another soundbar that didn't work...

This doesn't make any sense it's in your policy and I can't return an item I don't need I've only EVER shopped at best buy for all my needs seeing as I'd rather keep the bigger chains around vs being stuck with Amazon in my support of this structure over Amazon's offerings but I guess that'll be changing. Thanks best buy 15 year customer gone

[Fey-BBY Social Media Specialist]

Hello, Jjlive168,

Thanks for joining our online community, and for taking the time to share your experience with us.

Many customers can find a sense of security when shopping with Best Buy due to our Return & Exchange Promise. I can understand how being denied your request to place a return would make you feel differently about shopping with us. Can you tell me a little bit more about why your return was denied? Did you receive a printed notice denying your return? Were you informed by an associate that your return was out of policy?

Regards,
 

[Jjlive168]

I was given a receipt with a number to call and I got flagged by the 3rd party systems you use to monitor returns and exchanges to see those who are abusing the systems or not. It's well within the return policy.

My thing is I understand it's to keep cost low to the consumer but there's people not defrauding the system who have to suffer at the hands of others doings and now I'm completely stuck with something I don't need and it's unfair. Also I was told that the last return I did I should have been warned that absolutely never happened. And it's a ban for a whole year. I'll have to take my money elsewhere with better understanding of the consumer needs

[Karina-BBY Retired: Senior Social Media Specialist]

Greetings, Jjlive168,

Your concern is a priority to us, at the moment Fey is not available, and I will be happy to address your questions. Not being able to exchange or return a product that is not working can be frustrating, and our team will be happy to continue supporting your concern. Can you please send me a private message with your name, email address, receipt number, and phone number? To send us a message, log into the forum, and select Private Message from my signature bar. 

Thank you,