04-04-2019 12:20 AM
I am a university student (2nd year). Four days ago (Saturday) I bought a Dell monitor + a keyboard in order to build my gaming set up. As soon as I got back into my room and boot up the monitor, I realize that this monitor doesn't have speakers. Immedietely I returned to Best Buy and return the item (only 2 hours after buying it), the people there said that they don't have monitors with speakers so exchanged the monitor for a wireless headphone (bose) and an amazon 4k stick.
When I got home I hate how the wireless earphone fits into my ear (they keep falling out) so immedietely I returned the next day to change to a different earphone (also to return the 4k stick because it isn't compatible with the TV I have). I wanted to try out the Jabra Elite 65T before making an exchange for them but the lady said they don't allow testing for that item. I exchanged them and tested them right in store (in front of the exchange counter). They sounded even worst than Bose so I evetually exchanged to a wired earphone instead of a wiresless one. There were no issues and I was happy.
Fast forward to today (wednesday) I finally got my tax money back and decided to bring both my wired earphone and the keyboard (first transaction) I bought in order to exchange + top up for a long-awaited laptop! (I needed to return the earphone and keyboard back in order to have enough money). The guy said since the earphone and the laptop are different transactions so he processed the earphone as an exchange and top up ( I paid $1720 more). However when its time to return the keyboard he printed a total of 3 slips and gave it to me. The first slip said that "Warning your return has been approved but you may not be able to return in the future". The second slip said that "sorry your return has been denied" and the third slip said that "your return has been denied" I read the time and those slips are 2 minutes away from each other.
So right now I am extremely scared and regret and frustrated because not only did I chose the wrong laptop to buy (the laptop CPU hits 85*C and the fan sounds like a jet only web surfing and watching movies) but I can't even return the keyboard. I called the best buy customer service and they said that they would have allowed me to return both the keyboard and the laptop but they said they can only process online orders. I am extremely scared because I did not want to be in this situation. I clears my schedule and even skip my class to come to Best Buy (1 hour away from my university) immedietely in order to return any item that I had problem with (because I didn't want to take advantage and use them for long). Please keep in mind that this series of event only happen within 4 days. I really want to return my laptop and keyboard, they are brand new and nothing is wrong with them when the lady checked but the lady said that the system wouldn't let her. Please if someone could help me out I would really appriciate it because I have to skip class tomorrow in order to get this resolved because I don't want to be in trouble. Thank you for reading.
04-04-2019 10:49 AM
Hello and thank you for reaching out to us and sharing this experience.
I am sorry to hear that you've had some challenges with the products you've purchased. Did the manager you referenced in your message provide you with a number to call concerning your returns?
Social Media Specialist
04-04-2019 08:18 PM
04-05-2019 09:27 AM
We appreciate the time you’ve taken to share your full experience with us. I understand how concerning it would be to learn that you’re not able to make a return. We’d like to discuss your concerns with you further over private message. I’ve sent you one and you can check it by ensuring you’re logged into your forum profile then by selecting the orange envelope in the top right-hand corner.