04-05-2021 08:59 PM
04-06-2021 04:08 AM
A mod may be best to help with this one. Typically if any box is open, yes, the restocking fee is charged. I am not sure why you received a NEW piece of merchandise where the seal was open.
Products are supposed to be NEW as advertised and if it's an open box it's supposed to be advertised as such.
04-06-2021 01:39 PM
Good afternoon, lreyes66,
Welcome back to our forums, and thank you for posting your question! It’s always important to make sure you’re aware of any fees you may be charged when returning your purchases with us, so I appreciate you reaching out to us for clarification.
As it sounds like you’re aware, we do apply a restocking fee on phone returns in select states, unless the phone is returned unopened. This is outlined in our Return & Exchange Promise, which also mentions that a restocking fee shouldn’t be applied if the purchase and return both occur within select states, including Alabama.
Assuming all other terms of our Return & Exchange Promise are met, I’m optimistic your local Best Buy store should be able to assist in getting this return processed.