10-20-2020 01:00 PM
Hi everyone. I'm new to the forum and have a complaint about the return policy/restocking fee policy.
Here is what happened... I ordered an "Open Box" S20 FE online since no stores had it in stock nearby. I had the phone for just a few days before deciding to return it as I did not like the device. Before returning, I looked up the reutrn policy for said open box item and saw that I had 14 days to return, so I returned it for a refund. I was not aware of the $45 restocking fee nor did the associate inform me before completing the refund and I was told that is the policy. Here is my complaint.....I purchased an OPEN BOX item which had been returned previously and was charged $45 to restock the item. I understand if this was a BRAND NEW phone that would be discounted because it was opened, but that was not the case. All I want is my $45 restocking fee refunded to me due to this bogus return policy.
10-25-2020 03:45 PM
Thank you for taking the time to connect with us. We’re always interested in the feedback we receive from our valued customers, as we’re constantly looking for ways we can improve the overall experience. This is a great place to share your thoughts, interact with other users, and catch up on what is new in the world of technology. We certainly appreciate you choosing Best Buy when you needed a new phone, and we want you to be an informed shopper, for future purchases!
In effort to ensure our customers are knowledgeable about our Return & Exchange Promise, we have the Terms available on our website, posted inside our stores, and printed on our sales receipts. As you can see, cell phones would have a restocking fee applied, if returned, with a few exceptions. Hopefully, that helps clear things up. If you find you have further questions, you’re welcomed to reach back out.