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New Member
Posts: 2
Registered: ‎12-05-2018

Restocking Fee...

I recently returned a S9 Plus and received my refund today with a $35 restocking fee. The phone wasn't opened at all, I literally just pasted the return label and sent it back. Why was I charged the fee for an unopened item? 

Contributor
Posts: 362
Registered: ‎02-07-2011

Re: Restocking Fee...

If I remember correctly, anything that has to be "activated" like a phone or smart watch has a restocking fee even if it had not been opened. Things like cameras however would not have a restocking fee if not opened.
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New Member
Posts: 2
Registered: ‎12-05-2018

Re: Restocking Fee...

https://imgur.com/YDzn72j

 

says here if it hasn't opened it wont be charged.