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Posts: 1
Registered: ‎06-21-2019

Restocking Fee for a product that does not function as advertised

I recently purchased a Sony FDR-AX-700.  The Best Buy website stated


"Optimized for faster processing to drive focusing speeds, stunning 4K HDR (HLG) capture, and incredible slow motion recording at up to 960(NTSC)/1000(PAL)fps." - Which is not true the camera reduces resolution when in slow motion and only allows for 30 secs of slow-motion recording.


"Built-in LANC port -Enables connection to a LANC-compatible accessory, so you can control the camcorder remotely with ease"


Not completely ture - Yes it has LANC, but it does not allow full control and only works with a limited number.  Additionally, the app doe snot allow for full control of the camera and it is limited to record and iris control.


I had to purchase a more expensive camera from Best Buy, but still was charged a restocking fee.


Why am I penalized for inaccurate information posted by BEst Buy on the webiste?  We can also discuss some of the fake reviews.


Feels like a bait and switch and false advertising.


Posts: 710
Topics: 40
Kudos: 70
Solutions: 28
Registered: ‎07-23-2018

Re: Restocking Fee for a product that does not function as advertised

Hi there, ltdunstan,


Thanks for connecting with us on the Best Buy Forums. A new camera is certainly an investment, and I can appreciate doing your research before making that kind of purchase. Many customers read about product options online, which is why we typically get the product specifications for directly from the manufacturers. You can check out the information on the Sony FDR-AX700 from their website for comparison. Reviews are always welcome, and if you have feedback on the product, we encourage you to share your thoughts there as well!


It sounds like you ultimately upgraded to a different model of camera to meet your needs, and per the Terms of the Return & Exchange Promise, a restocking fee would have applied to this particular product. If you have further questions, our team is available in private message to review your purchase with you. To send a private message, just click the blue box next to my name below.


Kind regards,

Sarah|Social Media Specialist | Best Buy® Corporate
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